Return & Refund Policy
At My Store (operated by SLCRPAND WAPPLY LLC), we want you to love your home textiles and organization products. If you are not entirely satisfied with your purchase, we are here to help. Please review our detailed Return and Refund policy below.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Return Conditions
To be eligible for a return, your item must meet the following criteria due to health, hygiene, and logistics standards:
- The product must be unused, unwashed, and in the same condition that you received it.
- It must be in its original packaging (including all tags, labels, bags, or boxes intact).
- For bedding items (sheets, mattresses, duvets, pillows, and pillowcases), the vacuum seal or hygienic wrap must not be broken or altered.
3. Non-Returnable Items
Certain types of items cannot be returned:
- Final sale or clearance items.
- Gift cards.
- Items that show obvious signs of use, washing, or damage not caused by our error.
4. How to Initiate a Return
- Contact our customer support team via email at service@celebratecelebraty.com within your 30-day window.
- Provide your Order Number and the reason for the return. Including clear photos of the product and its packaging helps expedite the process.
- Our team will review your request and send you a Return Authorization along with the designated return shipping address.
- Please note: Do not send your purchase back to the manufacturer or to our corporate address without prior written approval.
5. Return Shipping Costs
- Defective or Wrong Items: If you received a damaged mattress, a torn sheet, or the wrong size/color by our error, we will cover 100% of the return shipping costs or issue a free replacement.
- Change of Mind: For personal reasons (e.g., you don't like the color, ordered the wrong size, or changed your mind), the buyer is responsible for paying for their own return shipping costs. Shipping costs are non-refundable.
6. Refunds & Processing
Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Approved Refunds: Your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days.